At Bombay Comfort Clothing, we want every customer to be satisfied with their purchase. If something isn't right, we're happy to work with you to resolve the issue in accordance with the policy below.
By placing an order through our website, you agree to this Returns & Refunds Policy.
Eligible items may be returned within 30 calendar days of the delivery date shown by the carrier's tracking information.
To qualify for a return, items must:
Bombay Comfort Clothing reserves the right to refuse returns that do not meet these conditions.
The following items are not eligible for return or refund unless required by applicable law:
If you receive an item that is damaged during shipping, defective, or incorrect, please contact us within 7 calendar days of delivery.
Your request should include:
We may, at our discretion:
Failure to report shipping damage within the required time frame may limit available remedies.
Before returning any merchandise, customers must contact our customer service team to obtain return instructions.
Unauthorized returns may be refused or returned to the sender.
Obtaining return instructions does not guarantee approval of a refund.
Unless the return is the result of our error or a confirmed defective product:
We recommend using a trackable shipping service.
Bombay Comfort Clothing is not responsible for returned packages lost or damaged during return transit.
All returned merchandise is inspected upon receipt.
If a returned item does not satisfy the conditions of this policy, we may:
Our determination regarding the condition of returned merchandise will be made in good faith after inspection.
Once an approved return has been received and inspected, refunds will generally be processed within 5–10 business days.
Refund timing thereafter depends on your financial institution or payment provider.
Refunds will ordinarily be issued to the original payment method used for the purchase.
If the original payment method is unavailable, Bombay Comfort Clothing may, where legally permitted, issue store credit or another mutually agreed-upon refund method.
We currently offer exchanges only for:
If the requested replacement is unavailable, we may issue a refund or store credit at our discretion.
Orders refused by the customer or returned due to an incorrect shipping address provided by the customer may be subject to:
Original shipping charges are not refundable once an order has shipped.
Customers are responsible for ensuring that shipping information is accurate before submitting an order.
Orders may only be canceled before fulfillment begins.
Once an order has entered processing, fulfillment, or shipment, cancellation cannot be guaranteed.
If cancellation is no longer possible, the order will be subject to this Returns & Refunds Policy.
To protect both our customers and our business, Bombay Comfort Clothing reserves the right to investigate any refund request that appears unusual, excessive, fraudulent, or abusive.
We reserve the right to:
Nothing in this section limits any rights provided under applicable consumer protection laws.
We encourage customers to contact us before initiating a payment dispute or chargeback so we have an opportunity to resolve any concerns.
Where a chargeback is initiated after merchandise has been delivered or services have been provided, Bombay Comfort Clothing reserves the right to submit all relevant evidence in response to the payment processor or issuing financial institution, including but not limited to:
Fraudulent or abusive chargebacks may result in future orders being declined and other actions permitted by law.
This policy applies only to purchases made directly through the official Bombay Comfort Clothing website.
Products purchased through third-party retailers, marketplaces, or authorized resellers are subject to the return policies of those sellers.
Bombay Comfort Clothing reserves the right to update or modify this Returns & Refunds Policy at any time without prior notice.
The version posted on our website at the time of purchase will generally govern that transaction unless otherwise required by law.
If you have questions regarding returns or refunds, please contact us before sending merchandise.
54 East Industrial Road
Branford, CT 06405
Phone: (860) 460-7452
Email: bombaylivelife@gmail.com
