Privacy Policy

1. Information We Collect

We may collect several categories of information depending on how you interact with our website.

Personal Information

When you make a purchase, create an account, contact us, or subscribe to communications, we may collect:

• Full name
• Billing address
• Shipping address
• Email address
• Telephone number
• Company name (if applicable)
• Order history
• Customer account credentials
• Gift recipient information (when provided)

Payment Information

Payment information is securely processed through third-party payment processors.

Bombay Comfort Clothing does not store complete credit card numbers or payment authentication data on our own servers.

Depending on your selected payment method, your payment information may be processed by:

• Shopify Payments
• Shop Pay
• Apple Pay
• Google Pay
• PayPal
• Other authorized payment processors

Each payment provider maintains its own privacy practices.

Automatically Collected Information

When you browse our website, we may automatically collect information including:

• IP address
• Browser type
• Device information
• Operating system
• Language preferences
• Time zone
• Referring websites
• Pages visited
• Time spent on pages
• Search terms
• Shopping activity
• Cart activity
• Website interactions

Cookies and Similar Technologies

We use cookies, pixels, tags, and similar technologies to:

• Keep you logged in
• Remember shopping cart contents
• Save preferences
• Improve website functionality
• Analyze website traffic
• Measure marketing effectiveness
• Detect fraudulent activity
• Improve user experience

You may disable cookies through your browser settings, although doing so may limit certain website functionality.

2. How We Use Your Information

We may use your information to:

• Process purchases
• Fulfill orders
• Ship products
• Process returns and refunds
• Provide customer support
• Prevent fraud
• Detect security incidents
• Improve website performance
• Personalize your shopping experience
• Send order confirmations
• Send shipping updates
• Respond to inquiries
• Administer promotions
• Comply with legal obligations
• Protect our legal rights
• Maintain business records

With your consent where required by law, we may also send promotional emails regarding products, discounts, or company news.

You may unsubscribe from marketing communications at any time.

3. Information Sharing

We do not sell your personal information.

We may share limited information with trusted third parties necessary to operate our business, including:

• Shopify
• Payment processors
• Shipping carriers
• Marketing service providers
• Analytics providers
• Fraud prevention services
• Customer support providers
• Government authorities when legally required

These providers are authorized to use your information only as necessary to perform services on our behalf.

4. Analytics and Advertising

We may use analytics and advertising technologies including:

• Shopify Analytics
• Google Analytics
• Meta Pixel
• Advertising conversion tracking
• Similar technologies

These services help us understand website performance, improve customer experience, and measure advertising effectiveness.

These providers may collect information through cookies or similar technologies in accordance with their own privacy policies.

5. Order Communications

After placing an order, we may contact you regarding:

• Order confirmation
• Payment verification
• Shipping updates
• Delivery notifications
• Customer service inquiries
• Product recalls
• Safety notices

These transactional communications are considered part of our contractual relationship and cannot always be opted out of while an order remains active.

6. Data Security

We implement commercially reasonable administrative, technical, and physical safeguards designed to protect personal information.

These measures include:

• SSL/TLS encryption
• Secure payment processing
• Restricted access to customer information
• Fraud monitoring
• Secure hosting infrastructure
• Routine software updates where applicable

No method of electronic transmission or storage is completely secure. Accordingly, we cannot guarantee absolute security.

7. Data Retention

We retain personal information only for as long as reasonably necessary to:

• Complete transactions
• Maintain customer accounts
• Comply with legal obligations
• Resolve disputes
• Enforce agreements
• Maintain business records

When information is no longer required, it will be securely deleted or anonymized where reasonably practicable.

8. Your Privacy Rights

Depending on your jurisdiction, you may have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of personal information
• Request a copy of your data
• Object to certain processing activities
• Withdraw consent where applicable
• Opt out of certain marketing communications

To exercise these rights, please contact us using the information provided below.

We may verify your identity before processing requests.

9. California Privacy Rights

If you are a California resident, you may have rights under applicable California privacy laws, including the right to request information regarding personal information collected, disclosed, or deleted.

Bombay Comfort Clothing does not sell personal information as that term is generally defined under applicable California privacy laws.

10. International Visitors

Our website is operated from the United States.

If you access our website from another country, you acknowledge that your information may be transferred to, processed, and stored in the United States or other jurisdictions where our service providers operate.

Those jurisdictions may have privacy laws different from those in your country.

11. Children's Privacy

Our website is not directed toward children under the age of 13.

We do not knowingly collect personal information from children under 13.

If we become aware that personal information has been collected from a child without appropriate parental consent, we will take reasonable steps to delete such information.

12. Third-Party Websites

Our website may contain links to third-party websites.

We are not responsible for the privacy practices, content, or security of those third-party websites.

We encourage users to review the privacy policies of any external sites they visit.

13. Business Transfers

If Bombay Comfort Clothing undergoes a merger, acquisition, restructuring, financing, asset sale, or similar business transaction, customer information may be transferred as part of that transaction, subject to applicable law.

14. Fraud Prevention

To protect our customers and business, we may use automated systems and third-party fraud detection services to identify suspicious transactions, unauthorized account activity, or violations of our policies.

Orders suspected of fraud may be delayed, canceled, or subject to additional verification.

15. Policy Changes

We may update this Privacy Policy periodically to reflect changes in our business, legal requirements, or operational practices.

The updated version will become effective upon posting to this page unless otherwise required by law.

Continued use of the website following publication of changes constitutes acceptance of the revised Privacy Policy.

16. Contact Us

If you have questions regarding this Privacy Policy or wish to exercise applicable privacy rights, please contact us:

Bombay Comfort Clothing

54 East Industrial Road

Branford, CT 06405

Phone: (860) 460-7452

Email: bombaylivelife@gmail.com